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Privacy Policy

Globaltechbuddy > Privacy Policy

We at GlobalTechBuddy.com respects your privacy and we believe the best way to serve you on the Internet, is with honesty, accountability and adherence to legal standards. We are sensitive to the issue of privacy and have structured our online and telephone activities to maximize your control over the disclosure of your own personally identifiable information. This Privacy Policy supplements our general Terms of Use, which we also urge you to read. By using our web site (“Site”), communicating with our representatives and technicians, and using our other services (collectively “Services”), you agree to be bound by the terms of this Privacy Policy and by our Terms of Use. We may change this Privacy Policy at any time by posting revisions to the Site, and your continued use of the Services indicates your agreement to the revised terms.

Accordingly, we urge you to frequently review this Privacy Policy, and, if you do not agree to the terms of this or any revised policy, please exit the Site immediately and do not use our Services.

What Information is collected?

You may be required to provide your Personal Information on our website or in other ways. This information may include, but is not limited to:
  • Audio and/or video recording of a call/session;
  • Static images of your screen, which may be captured during the session only;
  • Chat correspondence;
  • Telephone number (in case of a call);
  • Your personal email;
  • Full name;
  • Mailing address;
  • Information about your device, services and software you used.
This information will be used only for:
  • Providing you with remote assistance and other services (learn more about “Remote Access” below in this document);
  • Delivering or installing some programs or assistance tools and software;
  • Continuous improvement of our services;
  • Analyzing how people use our services, how frequently, which kind of assistance they need, etc. to keep internal analytics;
  • Communication purposes, such as notifying you about product updates or special offers;
  • Personalizing communications with you;
  • Training of our junior personnel;
  • Resolving disputes;
  • Protecting our rights, enforcing our policies, and complying with laws.

Your Personal Information will be used by our Company only for these specified purposes and will not be sold to any third party.

We also automatically receive and track certain technical data about your computer or mobile device when you visit our website, including, but not limited to:

  • Your device type;
  • IP address;
  • Language preferences;
  • Browser configurations;
  • Type of operating system;
  • Date and time of viewing and use of our website.

We collect some of this information through the use of cookies. We would like to remind you that such automatically collected data is mostly non-personal.

We need this data to analyze our work, improve our service and website, and make qualitative changes to provide our customers with worthy service.


Sharing of Personal Information

GlobalTechBuddy.com does not sell, rent or trade your personal information to third parties.
We also display personal testimonials of satisfied customers on our site in addition to other endorsements. We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at customercare@globaltechbuddy.com

Remote Access

GlobalTechBuddy.com offers remote access service to assist in diagnosing and resolving system issues. This process allows our technician to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a GlobalTechBuddy.com technician to log into your computer which may contain personal information. We will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.



External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.