What Information is collected?
You may be required to provide your Personal Information on our website or in other ways. This information may include, but is not limited to:
- Audio and/or video recording of a call/session;
- Static images of your screen, which may be captured during the session only;
- Chat correspondence;
- Telephone number (in case of a call);
- Your personal email;
- Full name;
- Mailing address;
- Information about your device, services and software you used.
This information will be used only for:
- Providing you with remote assistance and other services (learn more about “Remote Access” below in this document);
- Delivering or installing some programs or assistance tools and software;
- Continuous improvement of our services;
- Analyzing how people use our services, how frequently, which kind of assistance they need, etc. to keep internal analytics;
- Communication purposes, such as notifying you about product updates or special offers;
- Personalizing communications with you;
- Training of our junior personnel;
- Resolving disputes;
- Protecting our rights, enforcing our policies, and complying with laws.
Your Personal Information will be used by our Company only for these specified purposes and will not be sold to any third party.
We also automatically receive and track certain technical data about your computer or mobile device when you visit our website, including, but not limited to:
- Your device type;
- IP address;
- Language preferences;
- Browser configurations;
- Type of operating system;
- Date and time of viewing and use of our website.
We need this data to analyze our work, improve our service and website, and make qualitative changes to provide our customers with worthy service.
Sharing of Personal Information
GlobalTechBuddy.com does not sell, rent or trade your personal information to third parties.
We also display personal testimonials of satisfied customers on our site in addition to other endorsements. We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org
GlobalTechBuddy.com offers remote access service to assist in diagnosing and resolving system issues. This process allows our technician to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a GlobalTechBuddy.com technician to log into your computer which may contain personal information. We will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.